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Ovaj oglas je istekao 10.11.2015. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Ovaj oglas je istekao 10.11.2015. i više nije aktivan.
Sadržaj oglasa prikazan je isključivo u informativne svrhe.
Trenutno aktivne oglase pogledajte na www.posao.hr.
Customer Relations Team Leader (m/f)
Oglas je istekao
Poslodavac:
Kategorija:
Ekonomija, računovodstvo i financije, Management i upravljanje, Ostalo, Prodaja (maloprodaja - veleprodaja)
Mjesto rada:
Zagreb
Rok prijave:
10.11.2015.
O poslu
Opis radnog mjesta:
Wherever you are in life, discover how much further you can go.
IKEA is a home furnishing company with Swedish origin that offers well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. At IKEA you will be part of a global family of colleagues who share an uncommon corporate value - to contribute to creating a better everyday life for the many people. You will also find a casual but focused working environment where things get done. IKEA strongly believes in equality and welcomes diverse applicants.
Now we are looking for an enthusiastic and passionate CUSTOMER RELATIONS TEAM LEADER (m/f) for the IKEA Zagreb store.
IKEA Customer Relations Team Leaders work as members of the Customer Relations Management Team to achieve IKEA goals and standards. You will manage and lead Contact Centre team. Your responsibilities will be to ensure that you have a competent and well-informed team who can meet or exceed our customers’ needs and expectations, providing them with a comfortable and enjoyable shopping experience.
IKEA is a home furnishing company with Swedish origin that offers well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. At IKEA you will be part of a global family of colleagues who share an uncommon corporate value - to contribute to creating a better everyday life for the many people. You will also find a casual but focused working environment where things get done. IKEA strongly believes in equality and welcomes diverse applicants.
Now we are looking for an enthusiastic and passionate CUSTOMER RELATIONS TEAM LEADER (m/f) for the IKEA Zagreb store.
IKEA Customer Relations Team Leaders work as members of the Customer Relations Management Team to achieve IKEA goals and standards. You will manage and lead Contact Centre team. Your responsibilities will be to ensure that you have a competent and well-informed team who can meet or exceed our customers’ needs and expectations, providing them with a comfortable and enjoyable shopping experience.
Vrsta posla:
stalni radni odnos
Županija:
O zaposleniku
Znanja i kvalifikacije:
If you have at least 2 years of experience in similar team leading roles, and you have/are:
- a passion for customer support and customer satisfaction
- experience of actively meeting customers’ needs through understanding customers in a service industry
- experience of working in a highly customer-focused organization
- experience from Contact Center business or customer service industry
- strong communication skills with the ability to adjust the communication style based on the receiver and the ability to handle conflict situations
- a desire to motivate people, and act as a manager and leader, as well as encourage development and empowerment of others
- a systematic approach to tasks and the ability to organize team/people and work in order to make the most efficient use of available time
- the ability to find solutions for customers and operational issues
- the ability to plan staff according to customer flow
- the ability to take responsibility and delegate when necessary
- the ability to priorities and organize work and the work of others in order to make the most efficient use of available time
- the ability to communicate confidently and clearly in the local language and fluently in English
- experience in working with CRM systems and Knowledge Management
- Avaya Call Centre software - setup and administration
- in-depth knowledge of CC KPIs definition and ways of achieving them
- in-depth knowledge of Windows operating systems
- good knowledge of CC systems and processes, understanding of the impact of service time responses on our customers’ level of satisfaction
- a passion for home furnishing, people's life at home, and the IKEA product range
and if you recognize your own value and see it in others too, if your enthusiasm radiates to your colleagues and you lead by example, if you believe that sharing ideas is the best way to discover new ways of doing things, we would like to hear from you.
If you are interested in becoming part of the IKEA Zagreb store team, apply for the position online by 10 November 2015 in English.
We look forward to hearing from you!
Click on the link to submit your application.
- a passion for customer support and customer satisfaction
- experience of actively meeting customers’ needs through understanding customers in a service industry
- experience of working in a highly customer-focused organization
- experience from Contact Center business or customer service industry
- strong communication skills with the ability to adjust the communication style based on the receiver and the ability to handle conflict situations
- a desire to motivate people, and act as a manager and leader, as well as encourage development and empowerment of others
- a systematic approach to tasks and the ability to organize team/people and work in order to make the most efficient use of available time
- the ability to find solutions for customers and operational issues
- the ability to plan staff according to customer flow
- the ability to take responsibility and delegate when necessary
- the ability to priorities and organize work and the work of others in order to make the most efficient use of available time
- the ability to communicate confidently and clearly in the local language and fluently in English
- experience in working with CRM systems and Knowledge Management
- Avaya Call Centre software - setup and administration
- in-depth knowledge of CC KPIs definition and ways of achieving them
- in-depth knowledge of Windows operating systems
- good knowledge of CC systems and processes, understanding of the impact of service time responses on our customers’ level of satisfaction
- a passion for home furnishing, people's life at home, and the IKEA product range
and if you recognize your own value and see it in others too, if your enthusiasm radiates to your colleagues and you lead by example, if you believe that sharing ideas is the best way to discover new ways of doing things, we would like to hear from you.
If you are interested in becoming part of the IKEA Zagreb store team, apply for the position online by 10 November 2015 in English.
We look forward to hearing from you!
Click on the link to submit your application.
Minimalna stručna sprema:
Srednja škola
Strani jezik:
engleski
Poznavanje rada na računalu:
napredno
Potrebno radno iskustvo:
dvije godine
