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Analyst (m/f) - Credit Debt Collection with Croatian
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.
Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations Centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT Equality and Individuals with Disabilities.
Credit Debt Collection with Croatian
Auto req ID: 109471BR
Job Description:
- Responsible for performing debt collection activities;
- Provide support to the Debt Collection Supervisor;
- Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
- Adhere to the escalation process in carrying out the debt collection activities;
- Responsible for managing release of credit blocked orders;
- Maintain and foster good working relationships with Sales, the business and with relevant FO business partners;
- Perform dispute initiation and monitoring of resolution in accordance with the defined SLA;
- Handle customer queries as well as that of the Customer Service Center;
- Coordinate with Sales and the business account reviews on assigned portfolios;
- Investigate payment discrepancy reason if the customer fails to provide it in their remittance data;
- Negotiate and recommend refinancing of overdue debts;
- Recommend for credit line increase/decrease/revocation;
Requirements:
- Degree in Accounting or any related Finance/Business course
- With 1-2 years relevant work experience.
- Excellent interpersonal and communication skills
- Team player
- Experience in performing call outs and other collection efforts to third party customers
- Fluency in Croatian (C1)English (B2)
Shell in Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.
Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.
Thanks to cooperation with Shell you gain:
• Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
• Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
• Complex medical care and individual life insurance
• Additional funds for trainings and certifications
• EuroShell Card
• Bonus for referring your friend to work
People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.
Disclaimer
We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
Employment Type: Full Time
Work Location: Krakow
SBO Location: Krakow
No. of Positions: 1
