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Customer Care Specialist (m/f)
Introducing STEP, the fresh and dynamic new brand from the renowned Smart Group HR Solutions. We're here to guide you on your journey to success with exciting job opportunities tailored just for you. Join us and STEP into a brighter future/your new role as a
Our client is a successful IT company headquartered in Boston, with offices in Zagreb, that has been present in our market for over 14 years. Known for its innovative solutions and commitment to excellence, their services are used by over 80 companies worldwide. With a dynamic team and a strong focus on professional development, they offer an inspiring work environment that encourages creativity and growth. They are currently expanding their team, and seeking a skilled individual to join their Customer Care team as a Customer Care Specialist.
- Receiving customer inquiries via e-mail, related to issues with using the client’s application.
- Analysing and identify issues at the 1st level and escalating them to the technical support team for prompt resolution.
- Focusing on customer's needs and driving positive customer business outcomes.
- Collaborating with other departments in order to improve overall business performance.
- Performing additional tasks and responsibilities as assigned or needed.
- 1+ years of experience in customer support or IT support roles.
- English: fluent written and spoken (minimum C1 level).
- Familiarity with SaaS, Agile, and Zendesk is a plus.
- Excellent written and verbal communication skills.
- Detailed-oriented with strong organizational skills and a proactive attitude.
- Skilled in managing problems and challenges with calmness and clarity.
- Ambition to grow professionally as part of a collaborative and committed team.
- Sincere care for the success of our customers.
Zagreb or remote
15th of September, 2024.
Attractive packages and additional benefits
Apply now via link bellow!
Dozvola za posredovanje pri zapošljavanju Klasa: UP/I-102-02/09-04/11, ur.br.: 526-08-02-03/2-09-6
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