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Customer & Retail Director Western Balkan (m/f)

Oglas je istekao

O poslu

Opis radnog mjesta:
As a big leading multinational company, we are pushing boundaries in the world of traditional and digital strategies with a spark for genuine creativity. There are no two days alike and that's what gets us excited every morning. That means working here is challenging, invigorating, and rewarding. We are one group, but with many opportunities. Join us and become a part of a group of 158 nationalities speaking 58 different languages through 140 countries! Having 37 iconic international brands in our Group portfolio makes your adventure limitless!

Discover the world of L’Oréal by applying for:

Customer & Retail Director – Wester Balkans (m/f)

Based in our office in Zagreb

YOUR ROLE:
We're looking for a new colleague (m/f) who will be a part of our L’Oréal Luxury Division and be a driving force in the future of luxury brands in Western Balkan countries. L'Oréal. Position of Customer & Retail Director requires motivated, agile and organized person who will be responsible for:

• Overseeing management, development and growth of our clients and retail sales in Luxury segment.
• Building brand awareness for portfolio of 7 brands across 5 countries (Bosnia-Herzegovina, Albania, Kosovo, North Macedonia, and Montenegro).
• Developing and executing customer and retail strategies.
• Building and maintaining strong relationships with major retail partners: negotiating and joint business planning.
• Overseeing the budget allocated for retail activities and ensuring efficient resource allocation.
• Analyzing market trends and competitor activities.
• Working closely with the sales teams to define goals and implementing strategies to surpass them.
• Developing and implementing programs to drive sales and brand awareness at the retail levels.
• Leading small team based in Sarajevo.
• Working cross-functionally to ensure a consistent brand experience across all touchpoints.
• Collaborating with supply chain teams to ensure sufficient product availability to meet consumer demand.
• Tracking key performance indicators (KPIs) and providing regular reports on sales, market share, and other relevant metrics.

YOUR JOB MISSION:
With us, you’ll strive and drive. You’ll try, might fail, try better to succeed. You will never do it alone, but with our inspiring teams. At L’Oréal, you get down to every task as if you're the leader of that project - no matter what your title says. We want you to grow beyond your limits by creating an environment where you are inspired to learn, to challenge the status quo and to make your ideas as best practice. We want you to spread your wings by constantly exploring and upgrading yourself in various areas.

WONDERING WHO YOU WOULD WORK WITH?
Our L'Oréal Adria Balkan dream team is based throughout several countries (Bosnia&Herzegovina, Bulgaria, Croatia, Serbia and Slovenia), speaking more than 7 languages, and united towards one ambition – creating L’Oréal, for the future!

On this position, you would be based in Zagreb as a part of our L’Oréal Luxury Division, but you would closely collaborate with passionate and engaged colleagues throughout all our countries, that are experts in their respective fields and that are driving excellent market performance results in a highly ethical, friendly, and inspiring environment!

We’re proud to say that L’Oréal Adria Balkan region is winner of several „Zlatni indeks“ awards in Croatia and recognized as one of top employers in Serbia with recognition „Vrh poslodavac“!
Posebne pogodnosti:
WHAT WE CAN OFFER YOU?
You might be a cosmetics junkie — or you might not. You can be an introvert or an extrovert. The point is, whoever we are, we are all a team and we’re always here to help, celebrate and cheer one another! That’s what makes the glue of L’Oréal: the people. But apart from that, we also appreciate and share our love for:

• Numerous opportunities for constant learning, with many online&offline educations!
Our colleagues. They will be like your second family. P.S. we enjoy our team buildings and informal gatherings as well!
Love for food. Fresh fruit for the breakfast? Many coffee machines (or space to cook your own turkish coffee!) and our cozy lunch spaces? Yes, we have it
• Our Share&Care program. It serves to offer numerous benefits to protect us and our health, to give us balance in personal life and workplace as well
Flexibility. As simple as that – from flexible working hours, to possibility of remote working, to Sunny Fridays during the summer where we enjoy shorter Fridays!
• We don't have to mention working with top international brands in the business, and the most passionate professionals in the industry?
• The fact that there's (usually) no such thing as standard career path. Each of us has the opportunity to be empowered and to lead the change we want to see within the biggest beauty company in the world!

Find more about our projects & brands that we’re so proud on, and our Adria Balkan region on this LINK!

OUR VALUES
Passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence and responsibility are in L'Oréal's genetic code.
Vrsta posla:
stalni radni odnos

O zaposleniku

Znanja i kvalifikacije:
THE IDEAL PROFILE:
• Preferably holds a Bachelor’s or Master’s Degree
• Has 5 or more years of experience in similar fields
• Is experienced in managing complex projects and teams
• Has great analytical and organizational skills
• Has strong leadership and communicational skills
• Can research and work in a dynamic environment
• Has an ability to negotiate and collaborate
• Understands P&L and delivers commercial KPIs
• Understands retail landscape and consumer behavior
• Can work cross-functionally and build strong relationships
• Has strong computer skills (focus on Excel)
• Has a driving license and is open to frequent traveling
• Is fluent in English language

If you are ready for this challenge apply by sending your CV and cover letter in English by 09.02.2025.!

Only short listed candidates will be contacted.
All applications will be treated in the strictest confidentiality.
Minimalna stručna sprema:
Viša škola
Strani jezik:
engleski
Poznavanje rada na računalu:
dobro
Potrebno radno iskustvo:
pet godina