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Customer Service Admin (Service Operations) (m/f)
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
KONE is looking for a Customer Service Admin to provide essential administrative support for our sales and maintenance teams. This role is vital in ensuring smooth operations in areas such as maintenance, sales support, public tender preparation, third-party inspection, and customer reporting.
Customer Service Admin (Service Operations) (m/f)
Key Responsibilities:
- Administrative support for sales, maintenance, and field teams
- Assist with contract management, customer communications, and maintenance planning
- Support public tender creation and documentation management
- Handle customer queries and follow-up with the team to ensure timely resolutions
- Ensure all tasks are completed within set SLA and quality standards
Requirements:
- Higher vocational diploma in technical or commercial sciences
- Proficiency in MS Office and basic knowledge of SAP or SFDC is an asset
- Strong communication skills and attention to detail
- Previous experience in customer service or administrative roles is beneficial
- Customer-focused with strong problem-solving abilities
- Team player with a collaborative approach
- Ability to manage multiple tasks and priorities effectively
If you're looking for a dynamic role to develop your administrative skills and make a direct impact on customer satisfaction, we encourage you to apply!
How to Apply:
Please send your CV and application to katalin.nagy@kone.com or via Prijava link.
