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Customer Service (m/f)
Workforce is a regional HR company operating in the countries of the Adriatic region and we work daily with over 1,000 clients and 12,000 employees. We are present in the market with one goal, to help companies to be successful in hiring and overcome all HR challenges. With the high professionalism and dedication of our colleagues, we constantly encourage development of our clients' business by providing quality, flexible and comprehensive HR support.
For our client we are searching for a new team member in
Customer Service (m/f)
Location: Hum na Sutli
Key accountabilities:
- Discover and satisfy account needs through direct customer contact and close collaboration with sales managers and key account responsibles
- Direct customer contact from inquiry to order for recurring orders
- Monitor special pricing and promotions for assigned accounts
- Ensure all new orders are processed accurately and released promptly
- Receive and process purchase orders from customers
- Handle calls, emails, and faxes from various sources, including customers and sales representatives
- Interpret and apply systems knowledge and tools to manage customer requests
- Maintain accurate records and document all customer service activities and discussions
- Consistently deliver a comprehensive, positive service experience to customers
- Build sustainable relationships with internal and external customers
- Ensures accurate order input in our ERP system
- Assist in daily reporting and/or maintaining our ERP system
- Direct customer contact from inquiry to order for recurring orders
Requirements & Skills:
- Associate's degree and/or equivalent business-related experience preferred
- 3+ years of experience in Customer Service
- Proficient computer skills in MS Office, databases, IFS systems and tools
- Well organized and able to multitask
- A strong communicator and willing to provide excellent service to customers
- Willing to make decisions think clearly, analyze problems and implement effective solutions
- Proactive self-starter with the ability to accurately handle multiple transactions in high demand, fast-paced environment
- Demonstrated focus on a positive customer experience and exceeding customer expectations
- Fluent in English, ideally also in German and/or Dutch
- 3+ years of experience in Customer Service
If you have identified a challenge for the development of your own career and you meet the above conditions, apply by clicking the button below. Only candidates who meet the criteria will be contacted.
Thank you for your application!
