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Customer Service Specialist (m/f)
Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Customer Service Specialist (m/f)
Remote, Field Based - Croatia
Job Description
As a Customer Service Coordinator at CHEP, You ensure the existing customers are receiving all the support and help during the ordering process and resolution of potential issues. You support the pallet audit process and coordinate the invoicing/debiting/crediting process towards the customers as well as responsible for account opening and maintaining updates related to account structure. You will review and proactively check selected reports in order to fulfill CS KPIs. The primary objective of CHEP is to provide a sustainable quality of services to customers (pallets delivered on time in full) and customer satisfaction score at a high standard. Proactive communication (both internal and external) is the key to success in that position.
Order Processing Supervision
Although the order processing is automated, its supervision and reaction to changes/adjustments are required as well as proactive communication with the customer
Communication with internal stakeholders
Regular communication with CHEP’s logistics and supply chain, asset protection, and planning, as well as customer-facing colleagues (account managers and sales representatives) counterparts, is required to ensure the smooth processing of customer orders and problem-free resolution of potential issues.
Communication with customers
Communication with customers is a critical and most important part of the job. Understanding customer priorities and quick reaction to changing demand/orders in order to ensure the high customer satisfaction is of high importance to reach the ultimate goal: high customer satisfaction
Processes
Apart from order processing, the remote audit of pallets at selected customers is an important part of the job to protect CHEP’s assets as well as customer costs.
Who we are looking for:
- High school diploma
- Experience in interaction with the customers, order processing, complaint resolution, and similar
- Customer Service experience
- Optimistic, positive attitude
- Good communication skills
- Fluent English
What do we offer:
- Annual bonus depending on personal & company performance
- Option to purchase shares within the Brambles Group
- Professional and self-development programs
- 3 days paid leave for volunteering
Preferred Level of Work Experience: 3 - 5 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
