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Customer Support Manager (m/f)
Camaloon is looking to build a strong Customer Support Team that will help with and focus on automation of high-quality processes and give the first class Customer Experience Service. Would you like to work in a young and fresh environment? Hype your career! Join us.
We are looking for a Customer Support Manager who will create new procedures and automate our processes while managing Customer Support Team for business performance maximization.
Customer Support Manager has a direct and big impact on our business, experience in implementing processes and/or strategy improvements as well as an applied knowledge and understanding of Lean practices is a MUST. On top of that, manages a smaller team of Customer Service Specialists and ensures that the team complies with the policies and procedures of the organization.
Zagreb (Kovinska ulica 28)
Responsibilities:
- Managing a smaller team of customer service employees
- Maintaining compliance with policies and procedures
- Developing new procedures
- Offering excellent customer service solutions
- Making sure customer loyalty and satisfaction are met
- Designing and implementing campaigns for customer retention
- Displaying extensive product knowledge
- Overseeing the work of every employee in your team
- Promoting the vision of the organization
- Conducting quality assurance surveys with customers and reporting findings to the staff
- Handling and analyzing customer complaints brought to your attention
- Conducting regular training sessions with the team
- Motivating the team to perform at their best
- Implementing new processes and strategies
- Creating automation models for the whole Department
Requirements:
- Experience in implementing processes and/or strategy improvements
- Experience in working with and implementing different software
- Applied knowledge and understanding of Lean practices
- Excellent communication and problem-solving skills
- Excellent organizational and interpersonal skills
- Multi-tasking abilities and innovative ideas
- Tech oriented because of close cooperation with our tech team (Development and/or UX/UI Team)
- Fluency in English, knowledge of any other language is a big plus
- Experience in working as a Customer Support Specialist as well as understanding how CRM systems work is helpful
- Familiarity with our industry is a plus
- You are available to work full time Monday - Friday (9 - 17)
We offer:
- Remote option
- Working in a dynamic and multicultural environment
- Excellent products and attractive industry
- Weekly team meetings, company team buildings and many other activities!
- Proactive and energetic team
- Professional growth
- An excellent learning experience
- An opportunity to have a direct impact on our business
Find more information about us: www.camaloon.com
By applying for this position you will be included in our itnig talent pool, accessible by all itnig startups. We will use your personal data for recruitment purposes only and will contact you should we find any other position than this that might be of interest to you and for which we would like to consider your candidature. For further information, you can find our privacy policy here : https://itnig.net/privacy-policy. You can ask us at any time to delete your CV and contact information from our database by contacting us at [email protected]
NAPOMENA: „Prijavom na ovaj natječaj potvrđujem da sam upoznat/a s Informacijama o obradi podataka u svrhu zapošljavanja".
