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Group Outsourcing / ICT & Business Continuity Management Expert (all genders)
Addiko Bank is an unconventional bank striving for specialization instead of universality. Our mission is to deliver a modern customer experience based on convenience and speed. We emphasize cohesion, diversity, fostering talent and equality while always maintaining the success of Team Addiko at the core of our entrepreneurial values. We are looking for highly driven professionals who are eager to become part of a Consumer and SME focused specialist network in Central and Southeastern Europe.
To strengthen the Addiko Bank AG Branch Zagreb Team and to achieve our entrepreneurial mission and vision, we are looking for a:
Group Outsourcing / ICT & Business Continuity Management Expert
(all genders)
Zagreb 
Full-time (40 hours) 
Senior 
Group Integrated Risk Management
Are you passionate about managing outsourcing and ICT third-party processes? Do you thrive in aligning frameworks with regulatory requirements, driving business continuity, and supporting critical decision-making? If you are ready to make an impact in a dynamic environment, we invite you to apply and join our Team Addiko as a Group Outsourcing / ICT & Business Continuity Management Expert!
The Perks of Joining Team Addiko
- Flextime and Home Office possibilities to accommodate when and where you work best
- Support with a lunch allowance to ensure you stay energized throughout the day
- Comprehensive insurance coverage for your peace of mind
- Fun company trips and team events to build lasting memories
- Opportunities for professional growth and development
- Plus, the essentials: a laptop, iPhone, coffee and snacks, and great international colleagues
About Your Role
- In your role as Group Outsourcing / ICT & Business Continuity Management Expert, you manage the outsourcing and ICT Third Party Provider process as an outsourcing / ICT TPP coordinator
- You support service recipients in the outsourcing / ICT TPP process
- You develop and maintain Addiko Bank’s outsourcing / ICT TPP framework in alignment with regulatory requirements and internal policies
- You support service recipients in performing risk assessments and ensure plausibility checks on outsourcing / ICT TPP assessments
- You maintain the Register of Information and Outsourcing Dashboard and create relevant internal and external reports
- You lead the design, implementation, and continuous improvement of Addiko Bank’s business continuity management
- You support process owners in performing business impact analyses (BIA) and risk assessments to identify critical functions and key recovery priorities
- You coordinate and manage business continuity testing
- You monitor regulatory developments in outsourcing and business continuity management, ensuring the bank remains compliant with industry standards and regulations
- You educate interest groups and actively participate in raising awareness of the need and purpose of business continuity management
- You support and coordinate group-relevant activities of outsourcing / ICT TPP and BCM managers in Addiko entities
Is This You?
- You have a strong background in outsourcing, third-party risk management, or ICT service management and business continuity, preferably in the financial sector
- You possess a deep knowledge of relevant EU regulatory requirements and industry standards
- You demonstrate excellent analytical and problem-solving skills
- You communicate fluently in English (mandatory)
- You bring proven experience in managing vendor relationships and service contracts
- You excel in stakeholder management, influencing, and negotiation
- You are proactive, detail-oriented, and driven by continuous improvement
How to Become Part of the Team
Addiko Bank is committed to equal opportunities and diversity. We actively promote equity and inclusion in our workplace and in the communities we serve, ensuring a culture where everyone feels welcome and valued.
By joining Team Addiko, you will step into an inspiring environment that fosters innovative ideas and a sense of togetherness. Here, feedback is valued, and human connections are nurtured. It is a culture where “we” means everyone has their own “I” – and yet every individual is a vital part of the team.
Can you see yourself joining our team of unconventional bankers? If so, we would be happy to receive your application in English.
