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Healthcare Outreach Specialist – german market (m/f)
Workforce Hrvatska is part of the Heads Adriatic group, a regional employment agency that cooperates with over 1,000 clients and 12,000 employees daily. We regularly provide various services in the field of human resources; from assistance in recruitment, external employment and on-site management, legal regulation, payment calculation, outsourcing of the recruitment process or international labor mobility. With the high professionalism and dedication of our colleagues, we continuously encourage the development of our clients' business by providing high-quality, flexible and comprehensive HR support.
For our client, a company providing customers experience services, we are looking for motivated and diligent individuals for the position of:
Healthcare Outreach Specialist – german market (m/f)
Location: Remote
Primary tasks:
- engage with German citizens to increase awareness of the home care program and its associated benefits
- address any potential inquiries and provide comprehensive onboarding information about the program
- accurately document all call details and interactions in the CRM system
- meet and exceed daily, weekly, and monthly targets for onboarding calls and conversion rates
- efficiently manage and resolve potential complaints to maintain a high level of customer satisfaction
- follow up on leads and nurture relationships to support future onboarding opportunities
- adhere to company policies and procedures, ensuring compliance with all relevant regulations and company standards
- address any potential inquiries and provide comprehensive onboarding information about the program
Requirements:
- high school diploma (bachelor's degree is a plus)
- advanced German language skills (both written and spoken) preferably C1/C2 level
- basic English knowledge
- experience in CRM software and proficiency in MS Office
- stable and reliable internet connection
- strong soft skills: communication skills, target-driven, empathetic, and excellent listener
- advanced German language skills (both written and spoken) preferably C1/C2 level
What we offer:
- long-term contract
- flexible working shifts (weekends excluded)
- remote work model
- competitive salary
- high performance bonuses
- detailed onboarding process
- opportunities for career advancement within the company
- friendly and supportive international work environment
- flexible working shifts (weekends excluded)
If you are interested, please apply by clicking on the button below.
We appreciate and value every applicant, however, only the candidates who meet the criteria will be contacted.
