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IT Help Desk Specialist - Italian Language (m/f)
Introducing STEP, the fresh and dynamic new brand from the renowned Smart Group HR Solutions. We're here to guide you on your journey to success with exciting job opportunities tailored just for you. Join us and STEP into a brighter future/your new role as a
Our client, Manor Software, is a private company owned by the leading Swiss department store chain Manor AG. With 20+ years of experience in supporting digital and IT operations, they are currently expanding their team, and seeking a proactive and flexible individual who would join them on a position of IT Help Desk Specialist - Italian Language (m/f).
- Helping with daily tasks, handling requests and error reports by phone/tickets
- Working independently on finding solutions with the help of service catalogue
- Handling requests for changes and orders and providing proactive suggestions for improvement
- Keeping direct contact with clients and internal users
- Being in charge of communication with the company HQ, shops and distribution centres
- Being in charge of TopDesk administration (setting priorities, contacting clients, supervision)
- Your knowledge of Italian is at least at B2 level – additionally, knowledge of German or French is a plus
- Ideally, you already have basic experience with service desk, help desk or some other IT area
- You are interested in IT and highly motivated to acquire relevant knowledge
- Experience with MS Office/Windows OS
- You have a good knowledge of peripherals (printers, PCs/laptops, phones, scanners, etc.)
- Basic ITIL knowledge is advantage
- You understand technology well and have good analytical and communication skills
- You are resilient and can keep a cool head in stressful situations
- A high level of readiness and flexibility regarding working time, such as work on weekends and on-call duty
- competitive salary
- flexible working hours and hybrid work model
- working in an international environment with access to resources, expertise, and opportunities for professional growth
- a culture of continuous learning and development and a supportive team environment
- opportunities for advancing your carreer within our organization
- an additional annual reward based on performance
- up to 30 days of holiday, plus additional leave for specific private occasions.
If you're ready to take the next step in your career and contribute to the future of retail innovation, send us your resume in English via the application link. We are looking forward to your application!
Zagreb (hybrid)
28th November 2024.
Apply now via link below!
Dozvola za posredovanje pri zapošljavanju Klasa: UP/I-102-02/09-04/11, ur.br.: 526-08-02-03/2-09-6
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