Operations Support Associate (m/f)

2 dana do isteka

Poslodavac:

Lugera Talent Solutions d.o.o.

Kategorija:

Administrativna zanimanja, Informatika i telekomunikacije

Mjesto rada:

Zagreb

Rok prijave:

24.04.2025.

Lugera Talent Solutions (ex. Adecco) is leader in providing HR services.

Our client is Uber, a technology company that is changing the way the world thinks about transportation. They are building technology which people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. They are making cities safer, smarter, and more connected.

For their amazing team, we’re looking for a Operations Support Associate to support the day-today operations of their Greenlight locations in Croatia.
In this role, you’ll build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Community Operations team and learn the Uber business from the ground up.

Operations Support Associate m/f
Location: Zagreb

WHAT YOU'LL DO:

Deliver 5-star, in-person, and/or remote support to our driver-partners
Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
Facilitate driver sign-ups and communicate the value proposition of driving with Uber, including proactive outreach when necessary
Own personal metrics for customer support and performance
Ensure issues are resolved using procedures or are escalated promptly
Engage and support drivers and earners already on the platform to enable them for greater success
Promote the Uber brand and get driver-partners excited to get onboarded and be on the road
Assist with support, events, and projects as neede
Communicate effectively with internal stakeholders when needed
Present to groups of drivers and earners
Travel around the country to support operations

WHAT YOU’LL NEED:

Great communication skills and ability to interact with internal and external partners
Attention to detail, problem-solving abilities, and organizational skills
Empathy, active listening, and strong EQ to handle customer interactions professionally
Ability to adapt, collaborate, and manage conflicts when needed
Basic computer proficiency and ability to navigate multiple systems
Willingness and ability to travel within Croatia as needed

BONUS POINTS IF:

You have previous sales experience
You have previous customer account management experience
You have previous customer support experience

Please be advised that the contract duration is for 6 months definite period.

If you are looking for a career in a modern company which offers great learning possibilities and further self-improvement and your profile meets the above mentioned requirements, please send us your CV in English via application link.

Note: Please mind that only the candidates selected for further consideration will be contacted and notified about the selection process

Dozvola za obavljanje djelatnosti u svezi sa zapošljavanjem ministarstva nadležnog za rad br. 178/20.